Core Features of Qtee.ai
Audio Transcription:
Qtee.ai converts spoken language into accurate, searchable written text. This feature is essential for maintaining detailed records, ensuring compliance, and providing a base for deeper analysis.
Purpose of Call Detection:
This feature automatically determines the main objectives of each call by analyzing its content. Understanding the purpose aids in ensuring calls meet business goals and improves the relevance of agent training and feedback.
Summary Generation:
Qtee.ai generates concise summaries of calls, highlighting key points and decisions. This allows team members and managers to quickly understand the content and outcomes of each call without listening to the entire conversation, saving time and enhancing productivity.
Performance Scoring:
Agents are scored based on various parameters like communication skills, problem-solving ability, and adherence to company protocols. This feature provides an objective measure of performance and identifies areas for individual or team improvement.
Client Insight Extraction :
This tool extracts critical insights about clients from conversations, offering a deeper understanding of customer needs and behaviors. These insights are crucial for personalizing services and enhancing customer satisfaction.
Agent Actions & Improvements:
Qtee.ai not only tracks actions taken by agents during calls but also provides targeted suggestions for improvement. This feedback is actionable, helping agents enhance their skills and performance in future interactions.
Sentiment Analysis:
By analyzing the emotional tone of calls, this feature assesses customer sentiment, providing valuable insights into customer satisfaction and potential service issues. This helps companies proactively manage and improve customer relationships
Custom Auditing Parameters:
Businesses can set specific auditing parameters tailored to their unique requirements, allowing them to focus on aspects most crucial to their operations, such as customer satisfaction, compliance, or efficiency.
Script Compliance Auditing:
This feature ensures that agents adhere to prescribed scripts and company protocols, crucial for maintaining consistency in customer interactions and ensuring compliance with regulatory standards.
Truth Analysis:
Qtee.ai verifies the accuracy of information exchanged during calls, critical in industries where precision and reliability are paramount. This feature helps in building trust and credibility with clients by ensuring truthful interactions.
Actionable Insights:
Beyond analysis, Qtee.ai suggests specific actions that agents can take after each call to improve outcomes. Whether it’s a follow-up task, additional customer support, or an opportunity for upselling, these actionable insights help agents to enhance customer relationships and optimize post-call workflows.
Ready to Transform Your Call Auditing Process?
Automated Call Scoring
Speech Analytics
Agent Coaching & Performance Tracking
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Leveraging AI, Qtee.ai can listen to calls and score them based on pre-defined criteria. This could include factors like agent adherence to scripts, customer satisfaction levels, and technical call issues.
Benefits of Using Qtee.ai
Qtee unlocks the potential of AI-powered applications
Streamlined Operations:
Drastically reduce the time spent on call audits with automated transcriptions and summaries.
Improved Quality Control:
Enhance consistency and accuracy with script compliance and custom auditing parameters.
Deeper Insights:
Extract actionable insights and sentiment analysis for better customer service strategies.
Enhanced Training
Utilize detailed feedback for targeted agent training and development.
Data-Driven Decision Making:
Leverage comprehensive analytics for strategic planning and improved outcomes.
Cost-effectively build any software
Free
Ideal for individuals and small businesses just getting started.
Purpose of Call
Call Summary
Scores
Custom Insights
Basic
Ideal for individuals person and small businesses just getting started.
Purpose of Call
Call Summary
Scores
Custom Insights
Pro
Ideal for individuals person and small businesses just getting started.
Script based analysis
Custom Parameters
Purpose of Call
Call Summary
Enterprises
Ideal for individuals person and small businesses just getting started.
Integration: only
